Thursday, February 20, 2025 · Norman Katz
At the Right Time is when the customer requires or expects the item to be delivered. Based on this, the timing of the preparation and transportation to get the item to the customer needs to be thought through to ensure that all operational steps have sufficient time to be…
Thursday, February 20, 2025 · Norman Katz
Most goods include documentation, and increasingly, that documentation includes physical specifications and electronic transactions.
Thursday, February 20, 2025 · Norman Katz
Runaway costs eat away at money that could have been used for the benefit of the company like upgrading software systems, hiring additional employees, or training employees. That means root-cause analysis is required to identify all costs.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Thursday, February 20, 2025 · Norman Katz
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.
Thursday, February 20, 2025 · Norman Katz
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
Monday, February 17, 2025 · SCMR Staff
Consultant Norman Katz has written a series of articles leveraging Dr. Edward J. Marien’s Customer’s Bill of Rights to identify the key strategies and approaches to creating the Perfect Order.
Tuesday, February 11, 2025 · Jeff Berman
The firm reported that January imports, at 2.80 million TEU (Twenty-Foot Equivalent Units), increased 8.0% annually.
Friday, February 7, 2025 · Brian Straight
The use of AI is exploding in procurement, but despite the need to upskill the workforce to match a digitized future, many companies are slow to invest in training.
Thursday, February 6, 2025 · Jeff Berman
The January Services PMI, at 52.3 (a reading of 50 or higher signals growth) was down 1.2% compared to December, growing, at a slower rate, for the seventh consecutive month, and for the 53rd time in the last 56 months, going back to the initial recovery from the pandemic in…
Thursday, February 6, 2025 · Brian Straight
A Dun & Bradstreet survey finds a decline in business optimism for Q1 as geopolitics, slow global economic growth, and trade policy concerns worry global businesses.
Tuesday, February 4, 2025 · Rosemary Coates
The longer-term economic outlook is bleak for all of the countries involved in the tariff fight with higher consumer costs, loss of jobs, and increased international tensions, writes Rosemary Coates.
Monday, February 3, 2025 · Jeff Berman
The announcement that the U.S. would place tariffs on trading partners Canada, Mexico and China has already triggered retaliatory tariffs and roiled stock markets.
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