Thursday, February 20, 2025 · Norman Katz
When it comes to retail supply chain vendor compliance, ensuring that goods are ready for use and sale. In the retail industry, that means something meeting Floor Ready Guidelines, first established in 1986 for the purpose of developing supply chain standards.
Thursday, February 20, 2025 · Norman Katz
Whether raw materials, components, or finished goods, the product delivered should be ready for the purpose intended. Ensuring that the goods are delivered in the right condition requires, first and foremost, that the goods themselves are produced to the quality standard that…
Thursday, February 20, 2025 · Norman Katz
Customers don’t care about supply chain problems, they simply want their product. It’s up to the supply chain to deliver at the right time.
Thursday, February 20, 2025 · Norman Katz
At the Right Time is when the customer requires or expects the item to be delivered. Based on this, the timing of the preparation and transportation to get the item to the customer needs to be thought through to ensure that all operational steps have sufficient time to be…
Thursday, February 20, 2025 · Norman Katz
Most goods include documentation, and increasingly, that documentation includes physical specifications and electronic transactions.
Thursday, February 20, 2025 · Norman Katz
Runaway costs eat away at money that could have been used for the benefit of the company like upgrading software systems, hiring additional employees, or training employees. That means root-cause analysis is required to identify all costs.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Thursday, February 20, 2025 · Norman Katz
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.
Thursday, February 20, 2025 · Norman Katz
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
Monday, February 17, 2025 · SCMR Staff
Consultant Norman Katz has written a series of articles leveraging Dr. Edward J. Marien’s Customer’s Bill of Rights to identify the key strategies and approaches to creating the Perfect Order.
Wednesday, February 12, 2025 · Massachusetts Institute of Technology
Research looked at the trade-off between affordability and availability of medicines and how downstream dynamics impact patient access to oncology drugs.
Friday, February 7, 2025 · Brian Straight
The use of AI is exploding in procurement, but despite the need to upskill the workforce to match a digitized future, many companies are slow to invest in training.
Thursday, February 6, 2025 · Jeff Berman
The January Services PMI, at 52.3 (a reading of 50 or higher signals growth) was down 1.2% compared to December, growing, at a slower rate, for the seventh consecutive month, and for the 53rd time in the last 56 months, going back to the initial recovery from the pandemic in…
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