Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Thursday, February 20, 2025 · Norman Katz
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.
Thursday, February 20, 2025 · Norman Katz
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
Monday, February 17, 2025 · SCMR Staff
Consultant Norman Katz has written a series of articles leveraging Dr. Edward J. Marien’s Customer’s Bill of Rights to identify the key strategies and approaches to creating the Perfect Order.
Tuesday, February 11, 2025 · Jeff Berman
The firm reported that January imports, at 2.80 million TEU (Twenty-Foot Equivalent Units), increased 8.0% annually.
Friday, February 7, 2025 · Brian Straight
The use of AI is exploding in procurement, but despite the need to upskill the workforce to match a digitized future, many companies are slow to invest in training.
Thursday, February 6, 2025 · Jeff Berman
The January Services PMI, at 52.3 (a reading of 50 or higher signals growth) was down 1.2% compared to December, growing, at a slower rate, for the seventh consecutive month, and for the 53rd time in the last 56 months, going back to the initial recovery from the pandemic in…
Friday, January 31, 2025 · Brian Straight
A White House spokesperson said President Donald Trump has approved tariffs of 25% on Canada and Mexico and 10% on China as of Feb. 1. It is unclear if there will be any exceptions.
Friday, January 24, 2025 · Gartner Supply Chain
By focusing on technology trends like GenAI, predictive analytics, and conversational AI, CPOs will be in a better position to navigate the complexities of the digital landscape and deliver greater value to their organization.
Thursday, January 16, 2025 · SCMR Staff
The 2025 State of Procurement Report by Amazon Business demonstrates how procurement can help innovation, resilience, and sustainability, even as just 46% of leaders believe procurement is included in top-level discussions.
Wednesday, January 8, 2025 · Bridget McCrea
This year’s Supply Chain Outlook Virtual Summit gives attendees the strategies, technologies, and automation tools required for ongoing success in modern logistics, transportation, and supply chain management environments.
Friday, January 3, 2025 · Brian Straight
A new year brings the same concerns for procurement teams. Managing through disruption continues to be a top challenge requiring new partnerships and improved resiliency.
Tuesday, December 24, 2024 · Brian Straight
As 2025 is set to begin, a series of industry leaders have weighed in with their predictions for what’s in store.
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