Visionaries



More from our Visionaries


Explainer: Identifying the right product

Thursday, February 20, 2025 · Norman Katz
Companies that make and sell a product are responsible for creating an internal identifier for each unique item. Many struggle to do that in a way that helps achieve the goal of Perfect Order.

Explainer: Understanding the Right Quantity

Thursday, February 20, 2025 · Norman Katz
Ensuring that the quantity is right means that there is quantity available in stock to always pick from. Overstocking means over-producing and expending too much cash. Under-producing can leave consumers wanting more.

The Perfect Order: Right Source

Thursday, February 20, 2025 · Norman Katz
Outsourcing a process does not mean you have outsourced responsibility. Businesses own their supply chains, so selecting the right source for materials is critical to customer success.

The Perfect Order: Right Destination

Thursday, February 20, 2025 · Norman Katz
Whether you are receiving goods or shipping goods, getting the destination correct is a basic tenet for any business and its ultimate success.

Explainer: Responsibility for the Right Destination

Thursday, February 20, 2025 · Norman Katz
Getting the destination right is absolutely a matter of getting the ship-to address correct. Whether conveying goods for use or for sale, ensuring that the destination address is accurate, and clearly marked on the shipping container is something that the shipper needs to make…

Explainer: Defining the Right Condition

Thursday, February 20, 2025 · Norman Katz
When it comes to retail supply chain vendor compliance, ensuring that goods are ready for use and sale. In the retail industry, that means something meeting Floor Ready Guidelines, first established in 1986 for the purpose of developing supply chain standards.

The Perfect Order: Right Condition

Thursday, February 20, 2025 · Norman Katz
Whether raw materials, components, or finished goods, the product delivered should be ready for the purpose intended. Ensuring that the goods are delivered in the right condition requires, first and foremost, that the goods themselves are produced to the quality standard that…

Explainer: Finding the Right Time

Thursday, February 20, 2025 · Norman Katz
Customers don’t care about supply chain problems, they simply want their product. It’s up to the supply chain to deliver at the right time.

The Perfect Order: Right Time

Thursday, February 20, 2025 · Norman Katz
At the Right Time is when the customer requires or expects the item to be delivered. Based on this, the timing of the preparation and transportation to get the item to the customer needs to be thought through to ensure that all operational steps have sufficient time to be…

The Perfect Order: Right Documentation

Thursday, February 20, 2025 · Norman Katz
Most goods include documentation, and increasingly, that documentation includes physical specifications and electronic transactions.

Explainer: Finding the Right Cost

Thursday, February 20, 2025 · Norman Katz
Runaway costs eat away at money that could have been used for the benefit of the company like upgrading software systems, hiring additional employees, or training employees. That means root-cause analysis is required to identify all costs.

The Perfect Order: Are returns a customer right?

Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?

The Perfect Order: Right Cost

Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.

The Perfect Order: Conclusion

Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.

Explainer: Retailer-vendor tips

Thursday, February 20, 2025 · Norman Katz
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.

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