Thursday, February 20, 2025 · Norman Katz
Most goods include documentation, and increasingly, that documentation includes physical specifications and electronic transactions.
Thursday, February 20, 2025 · Norman Katz
Runaway costs eat away at money that could have been used for the benefit of the company like upgrading software systems, hiring additional employees, or training employees. That means root-cause analysis is required to identify all costs.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Thursday, February 20, 2025 · Norman Katz
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.
Thursday, February 20, 2025 · Norman Katz
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
Monday, February 17, 2025 · SCMR Staff
Consultant Norman Katz has written a series of articles leveraging Dr. Edward J. Marien’s Customer’s Bill of Rights to identify the key strategies and approaches to creating the Perfect Order.
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