O Terms in the Supply Chain Glossary

A U.S. law applicable to employers involved in interstate commerce, aimed at ensuring safe and healthy workplaces by enforcing safety standards outlined in the act.

A contract between a shipper and an ocean carrier outlining the terms for transporting goods.

Government-issued recommendations promoting responsible business practices by multinational companies to enhance sustainable development and social progress.

A unified sales approach that integrates all channels—online, mobile, in-store, and others—to deliver a seamless customer experience consistent with the brand’s identity.

The process of managing and completing customer orders across multiple service points (warehouses, stores, suppliers) using advanced systems to optimize speed, cost, and customer satisfaction.

A performance metric tracking the percentage of customer orders received by the promised date.

A delivery performance measure where a target percentage is set, assessing whether deliveries meet deadlines and fulfill order requirements completely.

The coordination of activities to transform inputs into finished goods or services.

The average time between placing an order and receiving the delivery.

The oversight of processes related to customer, manufacturing, and purchase orders.

Structuring an organization to align with its strategic goals and mission, providing a framework for operational and managerial activities.

Contracting external providers to handle product returns.

Engaging external suppliers to perform tasks previously managed in-house.

The total potential monetary loss calculated by multiplying the likelihood of risks by their financial impact.