Definition
The practice of comparing an organization’s products, processes, or services against those of another organization recognized for superior performance.


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Invest in procurement to enhance digital transformation
Supply chains operate in an environment where disruptions are almost guaranteed. To address this, procurement organizations must leverage all the tools at their disposal to not only anticipate disruptions but also change how they respond with…
Overcoming obstacles and embracing new supply chain priorities
So far, this year has been a continuation of 2024 with supply chains facing disruptions and challenges resulting from multiple factors beyond anyone’s control. At the beginning of 2025, APQC wrapped up its 11th annual Supply Chain Management…
Achieving goals through collaboration and visibility
So far, 2025 has started out as a continuation of the previous year. Factors beyond organizations’ control have taken a toll on their performance on business goals. Many supply chain organizations are looking to overcome obstacles by…
Making innovation a measurement priority
To ensure precision and efficiency, supply chain organizations look for the right measures to track their performance. These efforts focus on identifying key performance indicators for standard supply chain functions such as planning, procurement,…
Benchmarking the complexity of ESG reporting
Organizations report on a variety of topics, but they can take steps to streamline their efforts surrounding ESG reporting.
The benefits and challenges of RPA in logistics
Each year, supply chain leaders identify areas to target for investment and development. One option is the adoption of robotic process automation, which combines high-volume processes with set business rules to complete tasks autonomously.
Building resilience in manufacturing
Manufacturing remains a critical area of investment for many business leaders. In APQC’s 2024 Supply Chain Priorities and Challenges research, 72% of organizations named manufacturing as a priority for the year with regard to investing…
What supports accurate spend analysis?
Supply chain organizations are always looking for greater visibility into spending. Leaders are dedicating additional resources to spend management, which seeks to answer several questions related to spend analysis.
Get measurement right to solve supply chain’s toughest challenges
If you don’t measure well, you’ll never measure up. But if you get the measurement right, you will be empowered to break away from the pack.
Logistics data management: Focus on the foundation
Information maturity leads to improved performance and customer loyalty.
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