Definition
Last-mile delivery is the final stretch of a package’s journey from a warehouse to a customer’s door. It is increasingly coming under the logistics spotlight. It’s not just about getting items from point A to point B anymore; it’s about doing it quickly, efficiently, and in a way that delights the customer.
Learn more about Last-Mile Delivery
Research suggests that collecting e-commerce boxes can result in higher emissions savings, but factors such as weight and driving distance alter the calculation.
A study of the e-commerce market during the pandemic provided clear insights on consumer preferences for home delivery.
The meteoric rise of e-commerce has transformed last-mile supply chains as companies strive to stay ahead of changing consumer demands and technological innovation. Technologies—notably artificial intelligence and machine learning—are fueling…
Innovations in last-mile delivery are more than just technological advancements; they are strategic tools that businesses can leverage to enhance customer satisfaction and operational efficiency.
Driven by high levels of online shopping and e-commerce activity, consumers’ ongoing desire for free and fast shipping remains in high demand. But for retailers unable to meet these demands, consumers will not hesitate to turn to other…
Supply chain leaders must work within the supply chain organization and across the enterprise to manage customers’ perceptions. Delivering excellence in terms of the CX requires a team effort to break down functional walls and collaborate across…
Devadas Pattathil helped launch Walmart’s online grocery business. In his career, he has seen a lot of change in the supply chain, and now he is seeking to drive that change with his omnichannel tech firm Nextuple.
BigCommerce VP of Business Development and GM of Shipping Matt Crawford sees the retail supply chain from many angles. He joins Supply Chain Management Review to discuss the state of the supply chain, e-commerce and the last mile in this 6…
Where to place a warehouse is the key to meeting customer expectations, but there is a science to ensuring that location balances those expectations with performance and cost.
Using business ecosystems for innovation can yield better results and performance.
